Customers commend the evolution of Ricoh’s Business Process Services
Ricoh Europe, London, 18 February 2016 – Ricoh Europe has revealed results from its latest Business Process Services customer survey.
Designed to support more efficient information flows, Ricoh’s Business Process Services help to restructure a company’s external communications and transition from solely paper-based to multi-channel formats.
The survey returned strong results, including:
- The likelihood that customers would recommend Ricoh (86 per cent)
- The possibility customers would purchase from the company again (78 per cent)
- Customer satisfaction around service delivery (80 per cent), account management (70 per cent) and managing change (75 per cent).
Once again, Ricoh witnessed an increase in the number of respondents to the annual survey – reaffirming the significant value placed in two-way communication by company and customer. Response rates to the survey have increased over the past three years from 39 per cent to 63 per cent, and this year to 70 per cent.
Customer Jo Weijers, Corporate Information Office, Maastricht University, said: "From talking to our students and staff, Ricoh knew more about Maastricht University than we did ourselves. They demonstrated a keen understanding of the issues and identified numerous opportunities for improvement.”
Edward Gower-Isaac, Vice President, Business Process Services, Ricoh Europe, added: “By harnessing Ricoh’s industry-specific expertise, we give workforces more time to focus on their core business. We work with our customers to enhance efficiency, improve business outcomes and deliver cost savings. By placing customers at the heart of everything we do – from product development to the evolution of our services – our collaborative approach helps them collate, manage and distribute business-critical information in the most effective way possible.”
For more information please visit www.ricoh-europe.com/services-solutions or email email@example.com.
| About the survey |
Conducted by research consultancy firm TNS, the findings reveal an overall satisfaction level of 77 per cent – up from 71 per cent in 2013 and 72 per cent in 2014. All percentages were calculated based on the ratings given by respondents ranging from one to five. A total of 186 respondents from Belgium, France, Germany, Ireland, Italy, Netherlands, Spain and the UK who have purchased one or more Business Process Services from Ricoh completed the survey.