Policy for informasjonskapsler

Ricoh bruker datainnsamlingsverktøy som f.eks. informasjonskapsler for å forbedre opplevelsen din når du bruker nettstedet. Du kan lære hvordan man endrer disse innstillingene og henter mer informasjon om informasjonskapsler her.

Incoherent technology investment saps motivation at mid-size businesses

Ricoh Europe, London, 29 June 2021 – Research released today by Ricoh Europe has found technology frustrations are sapping morale and engagement at mid-size businesses. More than a third (36%) of employees struggle to feel engaged while working from home due to communication and technology issues – an increase of 16% from August 2020. 

Ricoh Europe’s poll of 573 European office workers at firms with 251 – 1000 people reveals that incoherent investment in technology is driving the motivation drain, as employees struggle to make time to perform personally rewarding or high value tasks. This highlights the risk of top talent jumping ship to employers who they feel have more beneficial and fitting digitised ways of working. 

Almost two thirds (65%) think their company has digitised processes to copy customers or partners, rather than assessing a particular need. Drilling down into the relevance of their employers’ digital processes, two in five (39%) survey respondents say they don’t have real-time insight to properly engage with customers. Meanwhile, just a quarter (26%) say their employer has invested in eCommerce or digital tools to improve customer experience.

Yet for all the new technologies rolled out, employee workload has not reduced. In fact, 42% find that technology platforms introduced during the pandemic are increasing their workload, rather than reducing it. At the same time, 34% feel pressured to spend longer online, an increase of 13% from last year.

The shift to remote and new ways of working has also unearthed concerns about security breaches – 45% of employees admit they are anxious about inadvertently sharing files with the wrong recipient over new digital channels. At the same time, a similar proportion (47%) believe their bosses use technology to monitor them while they are working from home.

David Mills, CEO, Ricoh Europe, says: “It’s surprising that after more than a year of remote working, and with light at the end of the long pandemic tunnel, employee motivation continues to decline because of technology and communication challenges. Though it’s not through a lack of trying. The biggest mistake is investing in technology for technology’s sake, or because you’ve seen a partner or competitor do it. The first and most important step with any technology investment is identifying what your business actually needs. When doing this, it is vital to consider the perspective of your workforce and your customers. Only with this insight, can you find the technology solutions that deliver maximum impact.”
 
Click here to discover how Ricoh can help to empower your employees and enable hybrid working in your business.

|Om Ricoh|

Ricoh legger til rette for digitale arbeidsplasser ved hjelp av innovative teknologier og tjenester som lar ansatte jobbe smartere. I mer enn 80 år har Ricoh vært pådriver for innovasjon, og er i dag en ledende leverandør av løsninger innen dokumenthåndtering, møteromsløsninger, IT-tjenester, kommersielt og industrielt trykk, digitale kameraer og industrielle systemer.

Hovedkvarteret ligger i Tokyo, og Ricoh Group driver forretninger i rundt 200 land og regioner. I finansåret som ble avsluttet i mars 2021 hadde Ricoh Group et globalt salg på 1 682 milliarder yen som tilsvarer rundt 15,1 milliarder USD)

For mer informasjon, se www.ricoh.no


Eller ta kontakt med:
Pål Arne Grøttem
Sales 
and Marketing Director
Ricoh Norge AS
Innspurten 13
0663 Oslo
Norway
Tel: + 47
48046000
paal.arne.grottem@ricoh.no 

Nettside: www.ricoh.no 

Følg oss på Facebook: https://www.facebook.com/RicohNorge/ 
Følg oss på LinkedIn: www.linkedin.com/company/ricoh-norge-as
Følg oss på Twitter: www.twitter.com/ricoheurope
Registrer deg på Ricohs mediesenter: www.ricoh-europe.com/press