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Notice on potential impact of vulnerability CVE-2021-33945 towards Ricoh products and services
28.02.2022

Notice on potential impact of vulnerability CVE-2021-33945 towards Ricoh products and services

First published: February 28, 2022

Ricoh Company, Limited.

Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for customers around the world.

Ricoh is aware of the registration of CVE-2021-33945, a vulnerability that could potentially allow denial-of-service (DoS) attacks by causing certain MFPs/printers to consume large amounts of memory. This vulnerability is due to module behaviour, and Ricoh products that use this module are listed here as affected products.

This vulnerability only occurs through WPS (Wi-Fi® Protected Setup) connection. By reconnecting manually, customers can continue to use Ricoh devices safely. Please refer to the following workaround.

WORKAROUND FOR CUSTOMERS USING IMPACTED PRODUCTS

When using products impacted by this security issue, Ricoh strongly advises that customers use SSID (Service Set Identifier) and password and avoid using a WPS (Wi-Fi® Protected Setup) connection when establishing a wireless connections. Please refer to the following steps.

Models with touch panelModels with 4-line LCD panelModels with 2-line LCD panelModels without LCD panel
Network connection by selecting an access point from the network list
  1. At the home screen, select “Setting” and “Network Settings.” If there is a password set up, please enter the administrator password.
  2. Select “Wi-fi Configuration” and then “Setup Wizard”
  3. Select an access point from the list of SSID/access points
  4. Enter password to connect
  1. Press Menu key to transition to Settings and select “Wi-Fi Setup Wizard” If there is a password set up, please enter the administrator password.
  2. Select an access point from the list of SSID/access points
  3. Enter password to connect
  1. Press Menu key to transition to Menu and select “Host Interface”, “Network Setup”, “Wi-fi Config”, and “Setup Wizard”.
  2. Select an access point from the list of SSID/access points
  3. Enter password to connect
—
Network connection by direct input of SSID
  1. At the home screen, select “Setting” and “Network Settings.” If there is a password set up, please enter the administrator password.
  2. Select “enter SSID”
  3. Enter SSID and password to connect to network
  1. Press Menu key to transition to Settings and select “Wi-Fi Setup Wizzard” If there is a password set up, please enter the administrator password.
  2. Select “Input SSID” and enter SSID and password to connect to network
  1. Press Menu key to transition to Menu and select “Host Interface”, “Network Setup”, “Wi-fi Config”, and “Setup Wizard”.
  2. Select “Input SSID” and enter SSID and password to connect to network
  1. Connect your PC with device via USB
  2. Launch Smart Organizing Monitor
  3. Click [User Tool] tab
  4. Click [Printer Configuration] button and input Access Code if necessary.
  5. Click [Wireless] tab
  6. Check “Manual Setup” at “Configuration Method” menu.
  7. Enter SSID and Password to connect to network

RESOLUTION

Ricoh will release updated firmware on its driver site as they become available. The updates will be published here.

Ricoh is committed to supporting customers across the globe, enabling them to operate Ricoh products equipped with the latest security settings. Please note that this page will be updated if there is a change in the status. For further details on best practices for securely setting up your printer or MFP, please visit here.

|Om Ricoh|

Ricoh styrker digitale arbeidsplasser ved å bruke innovative teknologier og tjenester som gjør det mulig for enkeltpersoner å jobbe smartere fra hvor som helst.

Med kunnskap og organisatoriske evner opparbeidet gjennom sin 85-årige historie, er Ricoh en ledende leverandør av digitale tjenester, informasjonsadministrasjon og utskriftsløsninger designet for å støtte digital transformasjon og optimalisere forretningsytelsen.

Ricoh Group har hovedkontor i Tokyo og har store virksomheter over hele verden, og produktene og tjenestene deres når nå kunder i omtrent 200 land og regioner. I regnskapsåret som ble avsluttet mars 2022, hadde Ricoh Group et verdensomspennende salg på 1758 milliarder yen (ca. 14,5 milliarder USD).

For mer informasjon, vennligst besøk www.ricoh-europe.com

empty© 2022 RICOH COMPANY, LTD. Alle rettigheter forbeholdt. Alle refererte produktnavn er varemerker for deres respektive selskaper.

Mediekontakt:

Ricoh Europe PLC

Jack Gibson

E-post: media@ricoh-europe.com

Hjemmeside: www.ricoh-europe.com