Policy for informasjonskapsler

Ricoh bruker datainnsamlingsverktøy som f.eks. informasjonskapsler for å forbedre opplevelsen din når du bruker nettstedet. Du kan lære hvordan man endrer disse innstillingene og henter mer informasjon om informasjonskapsler her.

Update: Statement regarding the Novel coronavirus (COVID-19)

In January 2020, a Ricoh Group Emergency Management Team was established for Covid-19. Ricoh’s response to the ongoing situation will follow guidance from the World Health Organization (WHO) and the Ministry of Health, Labor and Welfare of Japan. Ricoh determines the alert level of a situation on a region-by-region basis. All Group companies are instructed to respond based on the action plan that has been established for the wellbeing of group employees and their families, the continuous procurement of products and services, and business continuity.

The Ricoh Group Emergency Management Team continues to actively monitor the evolving situation and making decisions accordingly based on the policies outlined below.

Ricoh Company Policy

We have already implemented measures, and continue to update these, based on Ricoh’s business continuity approach to risks of this nature, including:

  1. Protecting the wellbeing of our employees and their families as a primary focus.
  2. Considering the potential for the impact on society by making responsible decisions to support the prevention and / or containment of the situation.
  3. Making every effort to continuously provide the services and products required by our customers.
  4. Making every effort to maintain business in affected areas.
  5. Responding in the context of a "very serious pandemic" where daily operations cannot continue to be carried out. Execution of business continuity planning.

Ricoh engineers, service personnel and on-site Ricoh staff

We have actively put in place business continuity plans to mitigate the impact caused by the spread of Covid-19 on Ricoh engineers, service personnel or on-site Ricoh staff working at customer locations.  

Ricoh has invested heavily in creating a resilient and flexible infrastructure to support our ability to adapt to different working circumstances and we will make every effort to continue to deliver excellent service levels to our customers as the situation evolves.  Our employees are following World Health Organisation and local government guidance to ensure they are prioritising the welfare of themselves and those they come into contact with whilst they carry out their work.

Supplies and spare parts

Ricoh maintains a good inventory of spare parts and supplies.  We do not currently anticipate any disruption and Ricoh will continue to actively monitor and review this ongoing global situation.

Ricoh continues to receive daily shipments of spare parts.  We have contingency plans in place to address any potential shortage should our supply chain for spare parts become impacted.

Supply of new products

Ricoh maintains a good pipeline of new products and we do not currently anticipate any disruption to the order of new products.  We are working with customers on an individual basis to support the installation of new products as appropriate depending on local restrictions in place.

Supply of toner

We maintain a good supply of all toners and continue to receive regular shipments.

Advice for customer regarding cleaning devices and touchless device operation

Ricoh devices are similar to other electronic devices in your office. Please turn your device off before cleaning.  We recommend cleaning the outside covers and screens with a non-static lint free cloth. An alcohol-based cleaning disinfectant (containing at least 70% isopropyl alcohol) can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components.

For a comprehensive guide to cleaning your MFP, please refer to the Cleaning your Ricoh Multifunctional Printer (MFP) document

Many Ricoh devices can be operated through ‘touchless’ controls via The RICOH Streamline NX mobile app.  For more information, please refer to the RICOH Smart Device Connector App document

Ricoh Group Employees

The welfare of our employees is of paramount importance and we continue to take every necessary precaution to reduce the spread of the virus.  For all Ricoh employees, each of our regions are following the guidance of their appropriate local authorities to ensure we are acting responsibly and putting safety first.

Ricoh is in a strong position and we will continue to support both our employees and our customers as we move forwards together.  As we continue to monitor the situation, if anything should change, we will provide an updated statement.

|Om Ricoh|

Ricoh legger til rette for digitale arbeidsplasser ved hjelp av innovative teknologier og tjenester som lar ansatte jobbe smartere. I mer enn 80 år har Ricoh vært pådriver for innovasjon, og er i dag en ledende leverandør av løsninger innen dokumenthåndtering, møteromsløsninger, IT-tjenester, kommersielt og industrielt trykk, digitale kameraer og industrielle systemer.

Hovedkvarteret ligger i Tokyo, og Ricoh Group driver forretninger i rundt 200 land og regioner. I finansåret som ble avsluttet i mars 2019 hadde Ricoh Group et globalt salg på 2 013 milliarder yen som tilsvarer rundt 18,1 milliarder USD)

For mer informasjon, se www.ricoh.no


Eller ta kontakt med:
Pål Arne Grøttem
Sales 
and Marketing Director
Ricoh Norge AS
Innspurten 13
0663 Oslo
Norway
Tel: + 47
48046000
paal.arne.grottem@ricoh.no 

Nettside: www.ricoh.no 

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