Leading Insurance Group
Leading Insurance Group

CASE STUDY

Development of multichannel customer platform

Ricoh provides outsourced document services for a leading Fortune Global 500 insurance company.

Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.



"We have a customer focused business with mission critical document processes. Optimising document processes has improved customer service levels and eliminated business risk. Ricoh’s service-based approach is saving us money and driving improved shareholder return."

Executive Sponsor, Fortune Global 500 Insurance Company



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